Information sur le ministère de la Santé et des Services sociaux

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Make a complaint

Concerning an institution

If you are dissatisfied with the care and services you have received, or if you believe your rights have not been respected, you can make a complaint.

Learn more about your rights, recourses, and the procedure for filing a complaint by consulting the Health and Social Services Network Complaint Examination System This link opens a new window. page.

You may also contact the Service Quality and Complaints Commissioners This link opens a new window. of public institutions.

For help with your proceedings, you can consult with a complaint assistance and support centre This link opens a new window.. This regional community organization is mandated by the Ministère de la Santé et des Services sociaux to offer free and confidential services.

Concerning the Ministère de la Santé et des Services sociaux (MSSS)

The MSSS honours commitments made in the Service Statement. However, if you are dissatisfied with the services obtained, you can contact the Ministère’s complaint commissioner to inform him or her of your dissatisfaction.

Time limit for processing complaints

Your complaint will be processed within 20 business days or less from the day it was received. If we cannot send you a full and final answer within this time limit, we will inform you of the date that it will be sent to you.

The Ministère’s complaint commissioner’s contact info

The Ministère’s complaint commissioner receives complaints and comments regarding the commitments contained in the Service Statement and examines them thoroughly and independently.

You can communicate with the complaint commissioner whichever way is most convenient. Your complaint will remain strictly confidential.

By phone

Québec region: 418-644-4545
Montréal region: 514-644-4545
Elsewhere in Québec: 1 877 644-4545 (toll-free)
Persons with a hearing or speech impairment  (TTY): 1 800 361-9596 (toll-free)

By e-mail

Services Québec "Contact us by email" form This link opens a new window.

In person

Services Québec regional offices contact information This link opens a new window..

Last update: May 10, 2018 11:41 AM

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© Gouvernement du Québec, 2018