Personal information collected by the Ministère de la Santé et des Services sociaux (MSSS) is processed in accordance with the Act respecting Access to documents held by public bodies and the Protection of personal information and any other applicable law.

This law establishes the principles to be respected during the collection, use, communication with or without consent, retention and destruction of personal information, while implementing appropriate security measures based on the nature and quantity of the information.

Information is communicated to other public bodies only if it is intended for them to carry out their mission, with the consent of the person, or if this disclosure is required by law, according to the legal framework provided. The government does not use them to draw up usage profiles.

Navigating this website

This site contains links to external sites. The MSSS is not responsible for the content of these sites or their practices relating to privacy.

Use of cookie files

This site uses Google Analytics and Microsoft Clarity which are tools for measuring web audiences and analyzing visits to a website. Using cookie files, Google Analytics and Microsoft Clarity collect information about your browsing, on part or all of the pages of this site. This information is used for statistical purposes to improve your experience. This information includes:

• the truncated IP address of your computer (your IP address is modified, which prevents you from connecting to it);
• your Internet service provider;
• the operating system (e.g.: Mac OS, Windows);
• the type and model of device (e.g.: iPhone 14);
• the screen resolution of the device;
• the type, language, version and other data relating to the browser (e.g. Chrome, Firefox);
• the region or municipality, determined from the IP address, the domain of the previous site visited (e.g.: lapresse.ca);
• the point of origin (e.g.: banner, email, social network, etc.);
• the pages consulted on the MSSS website (the sequence of consultation, the interactions on the page, the date, time, duration and frequency of your visits and your activities, such as clicks, file downloads, and so on).

You can configure your browser to block cookies . However, this action could affect your browsing experience.

Google Analytics

Google Analytics is a web analytics service that provides basic statistics and analytical tools. This data helps with search engine optimization (SEO).

The information is mainly stored in the United States. Google can communicate it to third parties, in the event of a legal obligation, or when processing it on their behalf. The information is also shared on the Google Ads and Google Search Console accounts of the Gouvernement du Québec.

Google advertising cookies are also used to collect demographic information and information on the interests of Internet users. This information cannot be associated with an individual. Google will never link the information collected with any other data or other information it stores.

For more information on the information collected by Google and how it is used, consult Google Privacy Policy and Terms of Use .

If you wish, you can prevent Google from recording information relating to your browsing by installing, on your computer the Google Analytics Opt-Out Browser Add-On . On mobile, you can use a private browser or use “incognito” mode.

The MSSS uses the information collected by Google only to produce statistics about its websites. All of this allows the MSSS to continually improve the websites under its responsibility.

Microsoft Clarity

Microsoft Clarity is a user behaviour analytics tool that provides, by way of an example, dashboards and heatmaps of a website’s pages. The data reveal how users interact with the website and make it easier to target interface enhancements.

All the information collected using Microsoft Clarity is stored in the Microsoft Azure cloud computing service in the United States or in any other country in which Microsoft or its subcontractors operate. 

Microsoft can share the data with its subsidiaries:

• when required to do so by law;
• in response to legal proceedings; 
• to protect its clients; 
• to protect human lives; 
• to maintain the security of its products;
• to protect the rights and property of Microsoft and its clients.

Microsoft collects certain data to be used in Microsoft Advertising. The Microsoft Clarity cookies are also used to collect information on interactions such as clicks, scrolling, and mouse movements. Such information can be associated with an individual. All information that the user provides in the input fields such as telephone numbers or email addresses are hidden by default and are not collected.

Microsoft Clarity preserves recordings for 30 days starting from the date of recording. However, heatmaps, bookmarks, and certain randomly selected recordings can be preserved for up to 13 months.

To obtain additional information on the information that Microsoft collects and how it is used, consult the Microsoft Privacy Statement .

To prevent Microsoft Clarity from monitoring the pages viewed when you visit websites that use Microsoft Clarity, Microsoft uses a system designed by the Digital Advertising Alliance. To do so, you can deactivate Microsoft Clarity telemetry by selecting Microsoft in the list of options or you can install the Protect My Choices application on your browser and select your deactivation preferences. The deactivation of the use of cookies might affect your navigation experience. See the Microsoft Privacy Statement  for additional information.

Interaction with the MSSS

You can communicate with the MSSS using various secure tools, including telephone services and online services.

The transmission of information by email is not completely secure. This is why the MSSS advises you not to disclose personal information, such as your social insurance number, by email. He does the same, for his part, by not responding to your questions by email, when this involves transmitting confidential data.

Request for access

You can submit an request for access to know the personal information that public bodies possess. You can also request that the information be rectified.

To find out more:

• Person in Charge of Access to Information
• Privacy Policy at Quebec.ca
• Act respecting access to documents held by public bodies and the protection of personal information 
• Act to establish a legal framework for information technology